AI Support Engineer - Toronto
OpenAI · Remote · Ontario - Remote ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Toronto-based (transitioning onsite)
- 5+ years technical experience
- Python + OpenAI API
- Enterprise SaaS troubleshooting
- On-call coverage required
Join the User Operations team to define world-class support in an AGI-driven future. You will resolve high-impact technical problems, guide customers on product adoption, and partner with Engineering and Product teams to improve systems. This position serves as a critical line of defense for mission-critical systems built on OpenAI’s platform.
What you'll do
- Troubleshoot complex technical issues including API failures and authentication errors
- Provide end-to-end ownership by debugging logs and reproducing issues
- Serve as an escalation point for high-stakes customer incidents
- Script code to automate repetitive tasks and improve internal tooling
- Partner with Product and Engineering to reduce bugs and scale solutions
- Identify opportunities for AI-powered workflows to increase team efficiency
- Provide occasional holiday and weekend on-call support
What you'll need
- At least 5 years in Support Engineering, User Operations, or similar technical roles
- Experience in high-growth tech startups or fast-paced environments
- Proficiency in scripting with Python or similar languages
- Expert-level SaaS troubleshooting and rapid learning of new technologies
- Polished enterprise communication skills for live incident calls
- Bachelor’s degree in Computer Science or equivalent practical experience
- Ability to thrive in ambiguity and adapt rapidly to change
Stack
- Python
- OpenAI API
- Codex
- ChatGPT
How you'll work
- Currently remote based in Toronto
- Expected to transition to in-office arrangement
- On-call coverage for holidays and weekends as needed