Associate Solutions Architect
Drata · Remote · Remote - US ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote
- 3-5 years experience
- B2B SaaS background
- Content creation focus
- Equity included
As an Associate Solutions Architect, you will manage a portfolio of commercial customers, ensuring their technical health and platform adoption. You will resolve specific integration questions and proactively address risk signals while partnering with Customer Success Managers.
Beyond direct support, you will build and maintain digital assets such as Drata Academy modules, help articles, and walkthrough videos. This dual focus allows you to drive self-sufficiency across the customer base through both individual interactions and scalable content.
What you'll do
- Own a book of business for commercial customers, monitoring technical health and adoption.
- Provide limited-scope technical support for integration and solutioning questions.
- Create and update Drata Academy content, including guides and walkthrough videos.
- Design and deliver technical workshops and webinars for the commercial segment.
- Identify at-risk customers via health scores and engage proactively with guidance.
- Partner with Product teams to ensure digital content aligns with platform features.
- Escalate complex technical issues to senior architects with clear documentation.
What you'll need
- 3-5 years in Solutions Architecture, TAM, or Customer Success Engineering.
- Experience producing technical content like help articles or e-learning modules.
- Foundational knowledge of cloud platforms such as AWS, GCP, or Azure.
- Working knowledge of desktop applications on Windows, Mac, and Linux.
- Experience with REST APIs, JSON, and scripting in JavaScript or Python.
- Strong verbal and written communication skills for presentations and writing.
- Ability to manage multiple content workstreams and a customer portfolio.
Nice to have
- Experience in security or compliance industries like SOC 2 or ISO 27001.
- Familiarity with AI-powered tools and compliance workflows.
- Knowledge of identity/SSO, CI/CD pipelines, MDMs, or HRIS providers.
Stack
- AWS
- GCP
- Azure
- REST APIs
- JSON
- JavaScript
- Python
- Bash
How you'll work
- Fully remote position
- Global team environment
What you get
- Stock equity participation
- Up to 100% employer-paid medical, dental, and vision premiums
- 401(k) plan and company-paid life insurance
- Paid parental leave after six months
- Annual stipends for professional and personal development
- Flexible vacation policy and paid holidays