Automation Engineer (Customer Service)
Company hidden · Remote · Europe ·
COMPENSATION
Salary available to subscribersListed on Jobicy
- Fully remote (EU)
- Python + LLMs
- N8N workflows
- AI Cloud Infrastructure
- Senior level
Join the Customer Service automation team at the company, a Nasdaq-listed AI cloud infrastructure provider. You will design systems that convert repetitive manual tasks into scalable automated workflows, handling high-volume requests such as quota applications and billing updates.
The team is expanding rapidly to support a 130% growth in request volume. You will work directly with ticketing data to create LLM agents and integrate solutions with internal APIs, reducing manual engineering workload.
What you'll do
- Build agents and scripts to automate quota request processing
- Develop self-service flows for billing, account deletion, and invoice retrieval
- Create LLM-powered agents to assist support engineers with complex tickets
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