Call Centre Agent, Inbound
Careerswift · Remote · United States ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote
- Inbound support
- Customer focus
- AI products
Join CareerSwift as an Inbound Call Centre Agent, serving as the primary contact for customers using our AI-driven career tools. You will handle incoming calls, answer questions, and guide users through basic processes to ensure a positive experience.
This position emphasizes helpful support over sales, requiring you to collaborate with internal teams when complex issues arise. You will document interactions and share feedback to improve our services.
What you'll do
- Answer incoming calls in a friendly and professional manner
- Provide accurate information about products and services
- Guide customers through basic processes and resolve issues
- Escalate complex technical problems to appropriate teams
- Document customer interactions and resolutions in internal systems
- Follow up on open requests when necessary
- Share recurring customer questions with internal teams
What you'll need
- Strong verbal communication and active listening skills
- Friendly, patient, and customer-focused approach
- Ability to communicate clearly and professionally by phone
- Strong problem-solving skills and attention to detail
- Comfortable working with computers and online systems
- Ability to work independently and manage multiple requests
Nice to have
- Previous experience in call centre or customer service
- Experience using CRM or customer support platforms
- Experience working remotely or supporting customers online
- Interest in technology, AI products, or career development
How you'll work
- Fully remote work environment
What you get
- Training and support provided
- Experience with modern digital and AI products
- Collaborative team environment
- Opportunities for professional growth