Client Transformation Director
Kraken · Remote · Remote, USA ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Senior leadership role
- North America focus
- Frequent travel required
- No visa sponsorship
- Equity options included
As Client Transformation Director, you will serve as the delivery leader and primary face for a major North American utility transformation. You will guide internal teams through Kraken’s Build-Operate-Transfer methodology, ensuring successful technology and operational shifts for clients.
You will collaborate with product and engineering organizations to exceed client expectations while building lasting governance models. The role demands strategic leadership, risk management, and the ability to navigate complex dependencies across multiple work streams.
What you'll do
- Lead execution of client implementation programs using Build-Operate-Transfer methodology
- Develop trust with C-suite executives and advise on business transformation
- Manage Client Delivery Leads and prioritize outcomes from Client Engineers
- Collaborate with VP of Product to align development capabilities with client needs
- Set direction for program execution, removing blockers and managing expectations
- Report progress to stakeholders and demonstrate business value to clients
- Foster psychological safety and support team members within Kraken
What you'll need
- Extensive experience in Regulated Utilities, ideally in North America
- Proven track record leading large enterprise technology implementations
- Experience engaging C-suite clients and negotiating strategic agreements
- Ability to lead global teams across implementation, product, and engineering
- Strong communication skills with natural gravitas and facilitation ability
- Willingness to travel frequently for face-to-face relationship building
- Right to work in the country of application without visa sponsorship
Stack
- Kraken
- CIS
- CRM
- AI-driven communications
How you'll work
- Frequent travel expected for client and team meetings
- Flexible working environment with work/life balance focus
- Access to modern office or co-working spaces depending on location
- No visa sponsorship available for this position
What you get
- Medical, dental, and vision insurance options
- Paid time off with trust-based recharge policy
- 401(k) plan with employer match
- Parental leave for biological, adoptive, and foster parents
- Pre-tax commuter benefits
- Equity options allowing employees to own part of the business