Client Transformation Director
Kraken · Remote · Remote, Canada ·
COMPENSATION
€220k – €300k
Listed on the employer's job board (Ashby)
- Senior leadership role
- North America focus
- Frequent travel required
- No visa sponsorship
- Energy tech sector
You will serve as the delivery leader and primary face for a high-profile North American utility transformation. This position requires balancing strategic executive engagement with detailed oversight of complex implementation workstreams.
Working with dedicated internal teams and a large product organization, you will drive the adoption of Kraken’s operating system. Your focus will be on executing the Build-Operate-Transfer methodology to deliver operational and cultural change for clients.
What you'll do
- Lead execution of client implementations using Build-Operate-Transfer methodology
- Build trust and manage relationships with C-suite client executives
- Direct a team of Client Delivery Leads across functional areas
- Prioritize outcomes for Client Engineers supporting the transformation
- Collaborate with product leadership to align development capabilities
- Establish governance models that endure post-implementation
- Manage expectations, remove blockers, and set program pace
- Foster psychological safety and support within the Kraken team
What you'll need
- Extensive experience in regulated utilities, preferably North American
- Proven track record leading large enterprise technology implementations
- Experience guiding business operations transformation in similar sectors
- Ability to lead strategic conversations and negotiate with executives
- Hands-on leadership of global cross-functional implementation teams
- Strong communication skills with ability to influence stakeholders
- Willingness to travel frequently for face-to-face relationship building
- Must have right to work in the country of application
Stack
- Kraken platform
- CIS
- Billing systems
- Meter data management
- CRM
- AI-driven communications
How you'll work
- Flexible working environment with work-life balance focus
- Frequent travel expected for client and team engagement
- Remote-friendly but requires face-to-face interaction
- No visa sponsorship available for this position
What you get
- Opt-in medical, dental, and vision insurance
- Paid time off with trust-based recharge policy
- Flexible schedule to support personal needs
- Salary range $220,000 to $300,000 annually