Clinical Systems Specialist
knownwell · Remote · Remote ·
COMPENSATION
$70k – $85k
Listed on the employer's job board (Ashby)
- Fully remote (US)
- athenaOne expert
- Healthcare tech
- Travel up to 15%
- Senior level
Knownwell is scaling its weight-inclusive healthcare model, combining virtual and in-clinic care for obesity management. The company is backed by significant funding from investors including CVS Health Ventures and a16z Bio + Health.
As a Clinical Systems Specialist, you will report to the Clinical Systems Manager and ensure team proficiency in critical software. You will bridge technical system knowledge with clinical workflows through training, documentation, and ongoing support.
What you'll do
- Conduct comprehensive remote and in-person training on athenaOne, Nabla, and Impilo
- Document and update system workflows to reflect best practices and new features
- Roll out updated procedures and monitor team adoption and adherence
- Provide ongoing troubleshooting support to optimize system usage
- Assist with new user onboarding and continuous education initiatives
What you'll need
- At least 3 years of hands-on experience with athenaOne implementation or support
- Deep understanding of athenaOne workflows and configuration options
- Experience facilitating remote software training and user onboarding
- Bachelor’s degree or equivalent professional work experience
- Strong technical writing skills for creating job aids and documentation
- Excellent organizational skills to manage multiple projects simultaneously
- Willingness to travel up to 15% for clinic openings and in-person support
Nice to have
- Experience producing video content and e-learning modules
- Background in provider-facing healthcare software environments
Stack
- athenaOne
- Nabla
- Impilo
How you'll work
- Fully remote position
- Up to 15% travel required for in-person sessions
- Support for new clinic openings and team expansion
What you get
- Medical, dental, and vision insurance
- 401K retirement plan with company match
- Up to 20 days of PTO plus company holidays
- Up to 14 weeks of parental leave
- Annual work-from-home stipend for remote employees