Customer Data Scientist
Hawk · Remote · United States ·
COMPENSATION
$150k – $225k
Listed on the employer's job board (Ashby)
- Fully remote
- 5-7 years experience
- AML/Fraud domain required
- Customer-facing role
- Python + SQL
Join Hawk's regional customer team as a Data Scientist focused on making AML and fraud detection models effective for live clients. You will work alongside Customer Value Partners to tune thresholds, investigate performance drift, and present findings directly to customer stakeholders.
This position requires balancing detection effectiveness with false positive reduction while ensuring all tuning decisions are defensible during regulatory audits. You will translate technical model performance into clear business value for compliance and risk leadership.
What you'll do
- Tune detection models and thresholds against live customer transaction data
- Investigate missed cases and alert quality to drive configuration changes
- Present technical findings and defend methodology directly to customers
- Partner with Customer Value Partners on account strategy and renewals
- Document tuning reasoning to ensure regulatory defensibility and audit readiness
- Validate model changes through backtesting and sample reviews before deployment
- Feed systemic patterns back to central product and model functions
What you'll need
- 5-7 years of data science experience in customer-facing roles
- Proven background in AML, fraud detection, or financial crime analytics
- Strong proficiency in Python, SQL, and production ML tooling
- Ability to present to and defend decisions before risk and compliance stakeholders
- Track record of translating model metrics into business value like hours saved
- Comfort working with ambiguity in live production systems
- Ownership mentality to proactively identify and resolve performance drift
Nice to have
- Experience in transaction monitoring or payments fraud at banks or vendors
- Familiarity with explainable AI and hybrid rules-based detection approaches
Stack
- Python
- SQL
- Machine Learning tools