Customer Engineer
RevenueBase Inc · Remote · Waltham · Remote ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Founding hire role
- Fully remote (US East preferred)
- Technical customer facing
- Early-stage startup
- B2B data infrastructure
As the founding Customer Engineer at RevenueBase, you will bridge the gap between technical implementation and business value for clients using B2B data infrastructure. You are responsible for ensuring every new customer achieves their first successful search quickly and maintains long-term health.
This role requires building the customer success function from the ground up, including playbooks and health scoring systems. You will work closely with product and engineering teams to translate customer needs into feature improvements while driving expansion through technical expertise.
What you'll do
- Guide new customers to their first successful data search milestone rapidly
- Monitor account health to identify value realization, risks, and quiet accounts
- Drive expansion and cross-sell opportunities for new API features like verification
- Scale onboarding processes from 3-5 to 10+ new customers per month
- Act as the voice of the customer to product and engineering teams
- Create and iterate on playbooks for health scoring and onboarding frameworks
What you'll need
- Proven track record owning NRR, expansion, or retention quotas
- Experience working in early-stage companies without established processes
- High technical literacy able to read Python, JSON, or SQL integration code
- Deep understanding of B2B data concepts like firmographics and intent
- Strong mental model of REST APIs, webhooks, and authentication methods
- Ability to write small scripts to demonstrate API calls and troubleshoot issues
Nice to have
- Direct experience in B2B data, sales intelligence, or RevOps tooling
- Familiarity with MCP servers or LLM-powered agent workflows
- Previous founding Customer Success or Engineering experience at a startup
Stack
- Python
- JSON
- SQL
- REST APIs
- Snowflake
- MCP
How you'll work
- Fully remote position
- East Coast or Boston time zone preferred
- Flexible working hours
What you get
- Competitive compensation based on experience
- Meaningful ownership and long-term growth opportunities
- Direct collaboration with founders and engineering leadership
- Customer-driven culture focused on activation and retention
Hiring process
- Days 1-30: Shadow conversations, query Snowflake, map customer health
- Days 31-60: Own onboarding and publish health scoring framework
- Days 61-90: Execute expansion opportunities and ship v1 onboarding playbook