Customer Engineer
Render · Remote · Remote: United States ·
COMPENSATION
$188k – $230k
Listed on the employer's job board (Ashby)
- Fully remote
- Customer Engineering
- Cloud Infrastructure
- AI-native apps
- No visa sponsorship
Join Render's Scaled Programs Customer Engineering team to drive technical adoption for startups and high-volume accounts. You will focus on one-to-many engagement strategies, developing in-app guidance, playbooks, and automation to reduce friction for users building AI-native and full-stack applications.
What you'll do
- Convert expansion and churn signals into programmatic outreach and in-app prompts
- Manage startup onboarding via Intercom checklists and guided activation flows
- Collaborate with Support Engineering to turn recurring issues into scalable content
- Build scaled-engagement tools like pricing calculators and POC templates
- Host webinars and manage community touchpoints for account cohorts
- Translate customer questions into self-service documentation and product guidance
- Maintain data hygiene for activity tracking and feature requests
What you'll need
- 3+ years in customer-facing technical roles like solutions engineering or devrel
- Experience executing high-volume, one-to-many technical programs
- Strong knowledge of containers, CI/CD, networking, and autoscaling
- Working knowledge of Postgres and database migration patterns
- Daily use of AI tools and comfort advising on LLM-powered applications
- Excellent written communication skills for docs and playbooks
- Data-driven mindset with ability to prioritize against team goals
Nice to have
- Experience with Intercom or similar in-app engagement platforms
- Background in building internal tools that scale team impact
- Experience in PLG or high-volume account environments
- Prior experience with Heroku or cloud migrations
Stack
- Postgres
- Intercom
- Heroku
- AWS RDS
- Containers
- CI/CD
How you'll work
- Generally not eligible for new visa sponsorship
- Existing visa transfers may be sponsored at company discretion
- Remote work supported with home office stipends
What you get
- 4 weeks of paid vacation
- 14 weeks fully paid parental leave
- 100% employer-paid medical coverage
- 99% employer-paid dental and vision coverage
- Monthly lifestyle and wellness stipend
- Monthly cell phone and internet subsidy
- Long-term disability and life insurance
- 401K plans available
- Continuous learning benefits and support