Customer Service Representative
Careerswift · Remote · United States ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote
- Flexible hours
- Junior level
- Health tech sector
- English required
Join the team as a Customer Service Representative to support users of a health services platform. This entry-level role involves responding to inquiries, troubleshooting issues, and ensuring a positive experience for customers through various communication channels.
What you'll do
- Respond to customer questions via email and chat
- Provide accurate product and service information
- Troubleshoot issues and find appropriate solutions
- Escalate complex problems to relevant internal teams
- Maintain accurate records of customer interactions
- Follow up on requests to ensure timely resolution
- Identify recurring questions to improve processes
What you'll need
- 0–2 years in customer service or administration
- Strong communication and interpersonal skills
- Patient and customer-focused approach
- Good problem-solving and organizational abilities
- Ability to prioritize multiple tasks independently
- Comfortable with computers and business software
- Proficient in English communication
Nice to have
- Previous customer support experience
- Familiarity with CRM or help desk tools
- Experience with chat or ticketing systems
- Background in SaaS, technology, or healthcare
- Additional language skills
How you'll work
- Fully remote position
- Flexible working hours
- Independent work environment
What you get
- Supportive and collaborative team culture
- Training and onboarding provided
- Opportunities for professional growth
- Experience in a growing technology company