Customer Solutions Engineer
TRM Labs · Remote · United States ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (US only)
- US Citizenship required
- Python/JS scripting
- API integration focus
- No formal on-call
You will own the technical lifecycle for government customers, from discovery calls to live deployment. Responsibilities include customizing the TRM platform, integrating APIs into mission workflows, and creating documentation to accelerate future onboarding.
The team operates asynchronously with core overlap hours in Eastern Time. You will act as a trusted advisor, translating complex customer needs into technical solutions while feeding insights back to product and engineering teams.
What you'll do
- Deliver end-to-end solutions from requirements gathering to deployment
- Design advanced business processes and customize the platform
- Integrate TRM APIs into customer mission workflows
- Conduct testing and training to ensure customer success
- Act as technical consultant during discovery calls with prospects
- Create API documentation, reference architectures, and guides
- Troubleshoot issues and support technical stakeholders
- Advocate for product enhancements based on field insights
What you'll need
- Experience in pre- or post-sales technical roles
- US Citizenship is mandatory (no dual citizenship)
- Strong customer-facing and communication skills
- Ability to collaborate with engineering on API SaaS products
- Scripting proficiency in Python, JavaScript, or TypeScript
- Strong problem-solving and task prioritization abilities
- Proactive approach to identifying improvement opportunities
Nice to have
- Previous experience in AI development
Stack
- Python
- JavaScript
- TypeScript
- TRM APIs
How you'll work
- Fully remote within the United States
- Core collaboration hours: 8:00am–5:00pm ET
- No formal on-call rotation or pager duty
- Occasional off-hours availability for live missions
- Asynchronous communication via Slack and docs
Hiring process
- Recruiter intro call
- Hiring manager interview
- 1–2 skill-focused interviews
- Hands-on case study panel
- Reference checks
- Offer presentation