Customer Success Application Engineer (Japan)
Litmus · Remote · Japan/APAC ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (APAC focus)
- Japanese + English required
- Industrial AI & Edge Computing
- Python + Kubernetes
- Customer-facing technical role
Litmus builds the data foundation for industrial AI, helping manufacturers access and use real-time operational data. As an Application Engineer within the Customer Success team, you will ensure successful configuration and deployment of Litmus Edge and Litmus Edge Manager for clients across the APAC region.
You will bridge the gap between sales and production, handling proof-of-concept projects, technical implementations, and Level 2 support. This role offers the chance to work on distributed systems where reliability and scale are critical, collaborating with global partners like Google and Microsoft.
What you'll do
- Validate customer requirements for proof of concept and production implementations
- Configure Litmus Edge and Litmus Edge Manager for pilots and live deployments
- Lead technical implementation activities to meet contracted responsibilities
- Provide Level 2 technical support including troubleshooting and root-cause analysis
- Participate in on-call rotation for 24x7 customer support coverage
- Support Sales Engineers with architecture reviews, demos, and RFI/RFP responses
- Contribute to internal solution libraries, best practices, and technical documentation
- Provide field feedback to Product Management on bugs and enhancement opportunities
What you'll need
- Fluent in spoken Japanese and English
- Experience implementing software, IIoT, or automation in manufacturing environments
- Strong understanding of network protocols, Linux systems, and databases
- Proficiency in scripting or coding with Python, JavaScript, or similar languages
- Knowledge of containerized and cloud infrastructure like Docker, Kubernetes, AWS, or Azure
- Experience with product configuration and customer-facing technical support
- Ability to work independently and collaboratively in a fast-paced environment
Nice to have
- Familiarity with Litmus Edge, OPC/UA, PLC/SCADA, or edge connectivity
- Experience in pre-sales support, solution demonstrations, or RFI/RFP processes
- Background supporting partners, resellers, or customer user groups
- Ability to translate field observations into clear product feedback
Stack
- Litmus Edge
- Litmus Edge Manager
- Python
- JavaScript
- Docker
- Kubernetes
- Azure
- AWS
- GCP
- Linux
- OPC/UA
- PLC/SCADA
How you'll work
- Fully remote position
- Focus on APAC region customers
- On-call rotation for 24x7 support coverage
- Reports to Director of Technical Delivery