Customer Success Engineer
vCluster Labs · Remote · Remote · USA - New York City · United States ·
COMPENSATION
$150k – $175k
Listed on the employer's job board (Ashby)
- Fully remote worldwide
- Kubernetes + AI infra
- Post-sales technical role
- Equity compensation
- Flexible schedule
You will serve as the primary technical partner for customers post-sale, ensuring they realize full value from the vCluster platform. The role involves leading onboarding, defining success metrics, and identifying expansion opportunities within AI Cloud and Fortune 500 accounts.
What you'll do
- Lead end-to-end customer onboarding from sales handoff to operational readiness
- Build and maintain living success plans with clear KPIs and adoption milestones
- Translate technical adoption into business outcomes like cost efficiency and velocity
- Conduct regular check-ins, Quarterly Business Reviews, and Executive reviews
- Discuss architecture patterns, RBAC, and isolation with platform engineers
- Manage renewal processes and identify triggers for account expansion
- Advocate for customer needs by providing feedback to Product and Engineering teams
What you'll need
- Experience in technical post-sales roles such as CSM or TAM
- Hands-on familiarity with Kubernetes and cloud-native technologies
- Ability to discuss infrastructure architecture without bluffing
- Comfort communicating with both executives and engineering teams
- Proactive approach to risk identification and mitigation
- Understanding of SaaS renewal and expansion drivers
Nice to have
- Kubernetes certification (CKA or CKAD)
- Experience with AI/ML infrastructure or GPU compute environments
- Background in regulated industries like finance or healthcare
- Contributions to Kubernetes or open-source ecosystems
- Experience at a Series B-D startup building post-sales motions
Stack
- Kubernetes
- vCluster
- Slurm
- Ray
- GPU infrastructure
How you'll work
- Fully remote with distributed global team
- Flexible working hours focused on results
- HQ in San Francisco but not required onsite
What you get
- Competitive salary package with equity
- Premium health, dental, vision, and life insurance
- Flexible schedule for personal appointments
- Workplace flexibility to adjust environment as needed