Customer Success Engineer
vCluster Labs · Remote · Remote · Australia ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote worldwide
- Kubernetes + AI infra
- Post-sales technical role
- Equity compensation
- Flexible schedule
You will serve as the primary technical partner for customers after the sale, ensuring they realize full value from their vCluster investment. The role involves leading onboarding, defining success metrics, and identifying expansion opportunities within AI Cloud and Fortune 500 accounts.
What you'll do
- Lead end-to-end customer onboarding from sales handoff to operational readiness
- Build and maintain living success plans with clear KPIs and adoption milestones
- Translate technical adoption into business outcomes like cost efficiency and velocity
- Conduct regular check-ins, Quarterly Business Reviews, and Executive Reviews
- Discuss architecture, RBAC, and isolation patterns with platform engineers
- Manage renewal processes and identify triggers for account expansion
- Advocate for customer needs by providing feedback to Product and Engineering teams
What you'll need
- Experience in technical post-sales roles such as CSM or TAM
- Hands-on familiarity with Kubernetes and cloud-native technologies
- Ability to discuss infrastructure architecture without bluffing
- Comfortable communicating with both executives and engineers
- Proactive approach to risk identification and mitigation
- Understanding of SaaS renewal and expansion drivers
Nice to have
- Kubernetes certification (CKA or CKAD)
- Experience with AI/ML infrastructure or GPU compute environments
- Background in regulated industries like finance or healthcare
- Contributions to Kubernetes or open-source ecosystems
- Experience at a Series B-D startup building post-sales motions
Stack
- Kubernetes
- vCluster
- Slurm
- Ray
- GPU infrastructure
How you'll work
- Fully remote with distributed team
- Flexible working hours and schedule
- Headquarters in San Francisco
What you get
- Competitive salary package with equity
- Premium health, dental, vision, and life insurance
- Coverage for eligible dependents varies by country
- Flexibility to adjust work environment as needed