Customer Success Engineer
vCluster Labs · Remote · Remote ·
COMPENSATION
$150k – $175k
Listed on the employer's job board (Ashby)
- Fully remote worldwide
- Kubernetes & Cloud-native
- Post-sales technical role
- Equity compensation
- Flexible schedule
As a Customer Success Engineer, you will act as the primary architect of customer outcomes post-sale. You will partner with Platform Engineering leaders and executive buyers to drive adoption, identify expansion opportunities, and prevent churn through proactive engagement and technical guidance.
You will manage end-to-end onboardings, build living success plans, and translate platform usage into measurable business outcomes. The role requires balancing high-level strategic reviews with deep technical discussions on architecture and operations.
What you'll do
- Lead end-to-end customer onboardings from sales handoff to project close
- Build and maintain living success plans with clear KPIs and milestones
- Conduct regular check-ins, Quarterly Business Reviews, and Executive Reviews
- Translate technical adoption into business value metrics like cost efficiency
- Manage renewal processes and identify triggers for account expansion
- Provide technical guidance on deployment patterns and Day 2 operations
- Advocate for customer needs by providing feedback to Product and Engineering
What you'll need
- Proven experience in technical post-sales roles like CSM or TAM
- Hands-on familiarity with Kubernetes and cloud-native technologies
- Ability to discuss RBAC, Tenant Isolation, and infrastructure architecture
- Comfortable communicating with both executives and platform engineers
- Structured approach to managing success plans and renewal timelines
- Commercial awareness of SaaS renewal and expansion drivers
Nice to have
- Kubernetes certification (CKA or CKAD)
- Experience with AI/ML infrastructure or GPU compute environments
- Background in regulated industries like finance or healthcare
- Contributions to the Kubernetes or open-source ecosystem
- Experience at a Series B-D startup building post-sales motions
Stack
- Kubernetes
- vCluster
- Slurm
- Ray
- GPU Infrastructure
How you'll work
- Fully remote with a distributed global team
- Flexible working schedule focused on results
- Headquarters in San Francisco but remote-first culture
What you get
- Competitive salary package including equity
- Premium health, dental, vision, and life insurance
- Flexible working hours and location independence
- Coverage for eligible dependents varies by country