Customer Success Engineer
vCluster Labs · Remote · EMEA ·
COMPENSATION
€100k – €115k
Listed on the employer's job board (Ashby)
- Fully remote worldwide
- Kubernetes & Cloud-Native
- Post-sales technical role
- Equity compensation
- Flexible schedule
As a Customer Success Engineer, you will act as the primary architect of customer outcomes post-sale, ensuring clients from AI Clouds to Fortune 500 enterprises realize full value from vCluster. You will proactively drive adoption, manage renewals, and provide technical guidance on platform architecture without functioning as reactive support.
What you'll do
- Lead end-to-end customer onboarding from sales handoff to operational readiness
- Build and maintain living success plans with clear KPIs and adoption milestones
- Translate technical adoption into business outcomes like cost efficiency and velocity
- Conduct regular check-ins, Quarterly Business Reviews, and Executive Reviews
- Hold credible technical discussions on architecture, RBAC, and isolation patterns
- Manage renewal processes and identify expansion opportunities for account growth
- Advocate for customer needs by providing actionable feedback to Product teams
What you'll need
- Experience in technical post-sales roles such as CSM or TAM
- Hands-on familiarity with Kubernetes and cloud-native technologies
- Ability to communicate effectively with both executives and engineers
- Proactive approach to risk identification and structured planning
- Understanding of SaaS renewal drivers and commercial expansion strategies
Nice to have
- Kubernetes certification (CKA or CKAD)
- Experience with AI/ML infrastructure or GPU compute environments
- Background in regulated industries like finance or healthcare
- Contributions to Kubernetes or open-source ecosystems
- Experience in Series B-D startups building post-sales motions
Stack
- Kubernetes
- vCluster
- Slurm
- Ray
- GPU Infrastructure
How you'll work
- Fully remote with distributed global team
- Flexible working hours and schedule
- Remote-first culture
What you get
- Competitive salary package with equity
- Premium health, dental, vision, and life insurance
- Flexible work environment and schedule