Customer Success Engineer
vCluster Labs · Remote · Germany ·
COMPENSATION
€100k – €115k
Listed on the employer's job board (Ashby)
- Fully remote worldwide
- Kubernetes + AI infra
- Post-sales technical role
- Equity compensation
- Flexible schedule
You will act as the primary technical partner for customers after the sale, ensuring they realize full value from the vCluster platform. The role involves leading onboarding, defining success metrics, and identifying expansion opportunities within AI Cloud and Fortune 500 accounts.
What you'll do
- Lead end-to-end customer onboarding from sales handoff to operational readiness
- Build and maintain living success plans with clear KPIs and milestones
- Conduct regular check-ins, Quarterly Business Reviews, and Executive Reviews
- Translate technical adoption into business outcomes like cost efficiency and velocity
- Manage renewal processes and identify triggers for account expansion
- Provide technical guidance on deployment patterns, RBAC, and isolation
- Advocate for customer needs by providing feedback to Product and Engineering teams
What you'll need
- Experience in technical post-sales roles such as CSM or TAM
- Hands-on familiarity with Kubernetes and cloud-native technologies
- Ability to discuss architecture, RBAC, and tenant isolation confidently
- Comfort communicating with both executive leaders and platform engineers
- Proactive approach to risk identification and structured account management
- Understanding of SaaS renewal drivers and commercial growth opportunities
Nice to have
- Kubernetes certification (CKA or CKAD)
- Experience with AI/ML infrastructure or GPU compute environments
- Background in regulated industries like finance or healthcare
- Contributions to Kubernetes or open-source ecosystems
- Experience in Series B-D startups building post-sales motions
Stack
- Kubernetes
- vCluster
- Slurm
- Ray
- GPU infrastructure
How you'll work
- Fully remote with distributed global team
- Flexible working hours focused on results
- HQ in San Francisco but not required onsite
What you get
- Competitive salary package with equity
- Premium health, dental, vision, and life insurance
- Flexible schedule for appointments and personal needs
- Remote-first culture with workplace flexibility