Customer Success Engineer
Stedi · Remote · Remote in the USA · Hybrid in NYC ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote
- API & EDI focus
- Healthcare tech
- Fast-paced environment
- $120k-$200k OTE
Join Stedi’s Customer Success Engineering team to help healthcare technology businesses leverage modern APIs for mission-critical transactions. You will serve as the primary technical contact for customers, guiding them from proof-of-concept to production while relaying insights to internal product and engineering teams.
What you'll do
- Guide new customers from proof-of-concept to production readiness
- Collaborate with clients via dedicated Slack channels for support
- Triage technical issues regarding claims, remittances, and eligibility
- Document product gaps and relay requirements to engineering teams
- Contribute to external documentation and internal runbooks
- Use data to anticipate customer needs and improve retention
What you'll need
- Experience integrating APIs and working with JSON or X12 formats
- Background in customer success, technical support, or similar roles
- Ability to manage multiple open threads with high responsiveness
- Strong empathy and ability to explain technical concepts clearly
- Self-motivated with a resourceful approach to problem-solving
- Willingness to learn revenue cycle management processes
Nice to have
- Subject matter expertise in revenue cycle management
- Experience with healthcare eligibility checks and claim submissions
- Familiarity with ERA reconciliation processes
Stack
- APIs
- JSON
- X12
- Slack
What you get
- $120,000-$200,000 annual On Target Earnings range
- Backed by investors like Stripe and USV
- Fast-growing SaaS environment