Customer Success Engineer
Resend · Remote · Americas ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (UTC-3 to UTC-8)
- 3-5 years experience
- Technical support focus
- AI agent improvement
- USD 120k-140k salary
Join Resend's Customer Success team to provide high-quality support to over 4 million developers. You will handle front-line requests, resolve technical issues, and enhance the support infrastructure through automation and documentation.
This position requires balancing immediate customer needs with long-term improvements to the product and support tools. You will advocate for users while helping scale support capacity using AI and process optimizations.
What you'll do
- Serve as the primary point of contact for customer technical requests
- Debug issues and implement scoped fixes for bugs and regressions
- Convert recurring support tickets into permanent solutions via docs or code
- Train and refine the AI support agent through prompt engineering and evals
- Create technical guides and examples to demonstrate platform capabilities
- Identify customer pain points and advocate for their needs internally
What you'll need
- Three to five years of experience in technical support or success roles
- Proven ability to perform well under customer pressure
- Experience scaling support operations at a high-growth company
- Track record of using automation and AI to increase resolution capacity
- Knowledge of email deliverability best practices and troubleshooting
Stack
- Next.js
- Plain
- Raycast
- Retool
- Notion
How you'll work
- Fully remote position
- Must reside in UTC-3 to UTC-8 time zones
- Flexible working schedules
- Some travel required for offsites and conferences
What you get
- Competitive compensation package
- Autonomy to make decisions and ship solutions
- Low-ego and honest team culture
- Ownership of problems and their solutions