Customer Success Engineer
Roboflow · Remote · NY, SF or Remote (US) ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (US/EU)
- Python + Computer Vision
- Technical teaching focus
- Equity included
- Travel stipend provided
You will empower customers to independently use Roboflow’s machine learning platform by removing educational friction. The work combines hosting live technical workshops with building reusable assets like documentation and videos to solve recurring user challenges at scale.
As an early hire in this function, you will shape how technical enablement operates, collaborating closely with Product and Support teams. You will guide users through dataset management, model training, and deployment while identifying patterns to improve the overall customer experience.
What you'll do
- Develop and deliver technical enablement programs for self-serve customers
- Host bi-weekly webinars, workshops, and office hours
- Create reusable assets such as documentation, videos, and guides
- Deliver structured one-on-one enablement for qualifying corporate clients
- Identify recurring customer friction points and build scalable solutions
- Monitor engagement signals to target users who need specific support
- Collaborate with Product to close knowledge and usability gaps
What you'll need
- Working knowledge of computer vision and machine learning concepts
- Comfortable using Python, APIs, notebooks, and developer tooling
- Ability to explain technical concepts clearly to varied audiences
- Understanding of model evaluation metrics like precision and recall
- Experience with dataset quality, annotation, and versioning strategies
- Strong pattern recognition skills to identify systemic issues
- Proven ability to create concise, accurate educational content
Nice to have
- Previous experience using the Roboflow platform
- Background in Developer Relations or Technical Support
- Experience creating tutorials, videos, or developer courses
- Familiarity with product-led growth or self-service SaaS models
- Use of telemetry data to inform customer engagement strategies
Stack
- Roboflow
- Python
- Computer Vision
- Machine Learning
How you'll work
- Fully remote with hubs in NYC, SF, and São Paulo
- Primarily US daytime hours for synchronous meetings
- $4000 annual travel stipend for team collaboration
- $350 monthly productivity stipend for home office or coworking
- Relocation bonus available for hub-based work
What you get
- Up to 100% health insurance coverage for family
- Company equity participation
- Biannual salary reviews based on market data
- Generous travel and productivity stipends
- In-person onboarding at NY or SF hub
Hiring process
- Initial chat to discuss role and experience
- Review of application and potential fit assessment
- Possible alignment with other teams if not a direct match