Customer Success Engineer, Public Sector
Rescale · Remote · Remote (United States) ·
COMPENSATION
$110k – $150k
Listed on the employer's job board (Ashby)
- Fully remote (US)
- Public Sector focus
- Cloud HPC expertise
- Customer-facing role
- US Person required
You will serve as the primary technical contact for named public sector customers, guiding them through deployment, training, and ongoing support. Your goal is to help these organizations migrate workloads from on-premise infrastructure to the cloud while optimizing their use of the ScaleX platform.
Collaboration with Solutions Architects and Product Management is central to this role. You will analyze customer workflows, provide strategic advice on digital transformation, and relay user feedback to improve product design.
What you'll do
- Act as trusted technical advisor for public sector accounts
- Lead technical engagements from deployment to user training
- Analyze customer infrastructure, operations, and workflows
- Onboard new workflows and expand platform usage
- Guide customers in migrating workloads to the cloud
- Present solutions at conferences, webinars, and user groups
- Provide product feedback to improve the ScaleX platform
What you'll need
- Experience with technical challenges in defense or public sector
- Minimum 2 years in customer-facing software, hardware, or cloud roles
- Bachelor’s degree in engineering, CS, math, physics, or equivalent
- Must be a U.S. Person
- Strong empathy and customer-centric approach
- Ability to solve complex technical problems independently
Nice to have
- 3+ years of enterprise cloud, hardware, or software experience
- Knowledge of HPC disciplines like CFD, FEA, or Machine Learning
- Experience with HPC simulation software such as ANSYS or OpenFOAM
- Master’s degree in engineering, computer science, or related field
- Strong presentation skills for technical topics
- Understanding of HPC schedulers, IaaS, and scripting languages
Stack
- ScaleX
- HPC
- IaaS
- ANSYS
- Siemens
- Dassault Systèmes
- COMSOL
- OpenFOAM
How you'll work
- Fully remote within the United States
- Requires U.S. Person status
- Background check required upon hiring