Customer Success Engineer - Remote in the US
Rescale · Remote · Remote (North America) ·
COMPENSATION
$110k – $150k
Listed on the employer's job board (Ashby)
- Fully remote (US only)
- Cloud HPC focus
- Technical advisory role
- Customer-facing position
You will act as the primary technical contact for named accounts, ensuring successful adoption of Rescale’s cloud engineering platform. The work includes analyzing customer infrastructure, leading training sessions, and collaborating with solutions architects to migrate workloads from on-premise environments to the cloud.
What you'll do
- Own technical relationships and serve as trusted advisor to customers
- Lead deployment activities, training sessions, and user support
- Analyze customer infrastructure, operations, and technical requirements
- Onboard new workflows and expand platform usage within accounts
- Guide customers in migrating workloads from on-premise to cloud
- Present solutions at conferences, webinars, and user groups
- Provide product feedback to improve the ScaleX platform design
What you'll need
- Minimum 2 years of software, hardware, or cloud experience in customer-facing roles
- Bachelor’s degree in engineering, computer science, math, physics, or equivalent
- Must be a U.S. Person
- Strong empathy and customer-centric approach to problem solving
- Ability to analyze complex technical needs independently
Nice to have
- 3 years of enterprise cloud, hardware, or software technical experience
- Knowledge of HPC disciplines like CFD, FEA, or Molecular Dynamics
- Experience with HPC simulation software such as ANSYS or OpenFOAM
- Master’s degree in engineering, computer science, or related field
- Experience in aerospace, life sciences, or semiconductor industries
- Understanding of HPC schedulers, IaaS, and scripting languages
Stack
- ScaleX
- HPC
- IaaS
- ANSYS
- Siemens
- OpenFOAM
- GROMACS
How you'll work
- Fully remote within the United States
- Candidate must be a U.S. Person