Customer Success Engineer (Singapore)
Deepgram · Remote · Singapore ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Based in Singapore
- Customer Success Engineer
- Voice AI & APIs
- Enterprise Focus
- 7-10+ Years Experience
Join Deepgram as one of the first team members establishing its presence in the Asia Pacific market. Based in Singapore, you will define how the company serves regional customers, working directly with lighthouse accounts to integrate real-time speech-to-text and text-to-speech solutions.
This position sits at the intersection of product, growth, and customer support. You will combine hands-on technical guidance with executive relationship management to ensure clients achieve measurable business outcomes using Deepgram’s voice-native foundation models.
What you'll do
- Act as a technical expert and strategic advisor to enterprise stakeholders
- Manage the full customer lifecycle from onboarding to expansion
- Conduct regular on-site visits and hands-on integration support
- Run live product demos and guide architecture discussions
- Identify and scope opportunities for cross-sell and upsell
- Translate customer issues into actionable requirements for internal teams
- Lead executive business reviews and joint planning sessions
- Leverage AI tools to improve customer outcomes and internal systems
What you'll need
- 7-10+ years in Technical Account Management or Sales Engineering
- Experience at API-driven or developer-first technology companies
- Proven track record in blending customer engagement with technical expertise
- Hands-on experience running POCs and technical workshops
- Success in identifying expansion opportunities in enterprise accounts
- Strong aptitude for discussing APIs and developer workflows
- Ability to engage with both technical teams and C-level executives
- Exceptional interpersonal and communication skills
Nice to have
- Background in solutions engineering or technical account management
- Experience in AI, machine learning, or voice AI technologies
- Familiarity with cloud infrastructure and developer-first tools
- Knowledge of automation tools and basic scripting
Stack
- Deepgram APIs
- Speech-to-Text (STT)
- Text-to-Speech (TTS)
- AI/ML Technologies
How you'll work
- Remote role based in Singapore
- Frequent travel for on-site customer visits required
- Fast-paced environment requiring rapid adaptation
- Expected active use of advanced AI tools in daily work
What you get
- Comprehensive health coverage localized to market
- Generous paid time off and parental leave
- Learning and development support
- Stipends to support remote work setup