Customer Support Developer (Databases)
Airbyte · Remote · United States ·
COMPENSATION
$99k – $115k
Listed on the employer's job board (Ashby)
- Fully remote (US)
- Java + Kotlin
- Database connectors
- Open-source contributions
- Technical escalation
You will serve as the primary technical escalation point for database issues, debugging complex replication bugs and query problems. Beyond support, you will write code in Java and Kotlin to fix bugs in Airbyte’s open-source database connectors and improve the Bulk CDK.
The team focuses on enabling AI agents and enterprises to move mission-critical data across various sources and destinations. You will collaborate closely with engineering and product teams to root-cause issues and enhance platform reliability.
What you'll do
- Triage and resolve complex database issues via email, tickets, and video calls
- Reproduce bugs by inspecting logs, query plans, and transaction states
- Write and debug Java or Kotlin code for database source and destination connectors
- Support customers with SSH tunnels, network config, and CDC setup
- Review and test community contributions to open-source repositories
- Mentor support engineers on JDBC, CDC patterns, and schema evolution
- Create technical documentation and troubleshooting runbooks
- Identify opportunities for AI-driven automation in support workflows
What you'll need
- At least two years in software engineering, data engineering, or technical support
- Fluency in SQL and experience analyzing query plans and performance bottlenecks
- Proficiency in Java or Kotlin for reading and debugging JVM-based code
- Hands-on experience with relational databases, warehouses, or data lakes
- Knowledge of CDC concepts, schema evolution, and query optimization
- Experience with JDBC drivers and debugging SSL or SSH tunnel issues
- Familiarity with AWS, GCP, or Azure and ELT/ETL workflows
- Strong communication skills for technical and non-technical stakeholders
Nice to have
- Experience with PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, or Snowflake
- Knowledge of data lakes, Iceberg, Delta Lake, or cloud object storage
- Familiarity with Airbyte Bulk CDK or open-source connector contributions
- Experience with Kubernetes, Docker, or multi-tenant architectures
- Background in B2B SaaS supporting developer-facing products
- Experience with CI/CD pipelines and GitHub workflows
- Use of AI-assisted development tools and automated playbooks
Stack
- Java
- Kotlin
- SQL
- JDBC
- PostgreSQL
- MySQL
- MSSQL
- Oracle
- MongoDB
- Snowflake
- BigQuery
- Redshift
- ClickHouse
- S3
- GCS
- Azure Blob
- Databricks
- Iceberg
- Kubernetes
- Docker
How you'll work
- Fully remote within the United States
- Flexible PTO with encouragement to take at least 25 days off annually
- Public holidays observed per provincial employment standards
What you get
- Comprehensive extended health benefits
- Virtual healthcare access for online consultations
- Group retirement savings plan
- Canada/Québec Pension Plan and Employment Insurance coverage
- Professional development budget
- Conference sponsorship and book reimbursement