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Customer Support Developer (Databases)

Airbyte · Remote · Canada ·
Fully remoteFull-timeMiddle3–5 years
COMPENSATION
€•• – ••k
0 applicants so far

Listed on the employer's job board (Ashby)

  • Fully remote (Canada)
  • Java + Kotlin
  • Database connectors
  • Senior level
  • Open source

You will serve as the primary technical escalation point for database issues, blending support skills with hands-on coding. The team works on Airbyte’s open-source data movement platform, ensuring reliable data access for AI agents and enterprise systems.

What you'll do

  • Triage and resolve complex database customer issues via tickets and calls
  • Reproduce bugs by inspecting logs, query plans, and transaction states
  • Write and debug Java or Kotlin code for database connectors
  • Support customers with SSH tunnels, CDC setup, and permissions
  • Contribute fixes and improvements to open-source connectors
  • Mentor support engineers on JDBC, CDC, and schema evolution
  • Create documentation and runbooks for troubleshooting processes

What you'll need

  • At least two years in engineering, support, or DevOps roles
  • Fluency in SQL and experience analyzing query plans
  • Proficiency in Java or Kotlin for reading and debugging code
  • Hands-on experience with relational databases and CDC concepts
  • Familiarity with JDBC drivers and debugging connection issues
  • Understanding of cloud platforms and ELT/ETL workflows
  • Strong communication skills for technical and non-technical stakeholders

Nice to have

  • Experience with PostgreSQL, MySQL, Snowflake, or ClickHouse
  • Familiarity with data lakes like Iceberg or Delta Lake
  • Previous contributions to Airbyte or similar open-source projects
  • Knowledge of Kubernetes, Docker, or multi-tenant architectures
  • Background in B2B SaaS or developer-facing products
  • Experience with CI/CD pipelines and GitHub workflows

Stack

  • Java
  • Kotlin
  • SQL
  • JDBC
  • PostgreSQL
  • MySQL
  • Snowflake
  • BigQuery
  • Redshift
  • ClickHouse
  • MongoDB
  • S3
  • GCS
  • Azure Blob
  • Iceberg
  • Databricks

How you'll work

  • Fully remote within Canada
  • Pacific, Mountain, or Central time zones
  • No agency submissions accepted

What you get

  • Flexible PTO with minimum 25 days off encouraged
  • Comprehensive extended health benefits
  • Virtual healthcare access for online care
  • Group retirement savings plan
  • Professional development budget and conference sponsorship
  • Book reimbursement program
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