Customer Support Engineer
Coder · Remote · Poland ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote
- 3+ years experience
- Terraform + Kubernetes
- On-call rotation
- Enterprise support
Join Coder's agile support team to deliver high-quality technical assistance for their AI development infrastructure platform. You will reproduce and resolve customer issues, guide users through diagnostic steps, and contribute to internal knowledge bases while working closely with Product and Customer Success groups.
What you'll do
- Reproduce and debug customer issues using test environments and tools
- Resolve incoming technical support requests including urgent cases
- Communicate clearly with customers and provide resolution steps
- Identify product bugs, usage trends, and feature requests
- Mentor new team members on support processes
- Lead customer debugging calls with Enterprise Account Managers
- Document customer interactions per security standards
- Contribute to product documentation and knowledge base articles
- Participate in periodic on-call rotation for production issues
What you'll need
- 3+ years in customer support engineering or similar technical role
- 3+ years supporting enterprise-sized companies
- 2+ years diagnosing network connectivity and performance issues
- Strong problem solving and analytical troubleshooting skills
- Excellent verbal and written communication abilities
- Experience with Terraform and major cloud platforms
- Knowledge of distributed systems, microservices, and Kubernetes
- Proficiency in scripting languages like Bash, Python, or Ruby
- Ability to read complex code for troubleshooting purposes
- Experience with GitHub, REST APIs, and command line tools
Nice to have
- Background in DevOps, Software Engineering, or System Administration
- Experience with software-defined networking such as Tailscale
- History of supporting engineering teams and their tooling
Stack
- Terraform
- Kubernetes
- Bash
- Python
- Ruby
- GitHub
- REST APIs
- Tailscale
How you'll work
- Fully remote position
- Periodic on-call rotation for production-down issues
Hiring process
- Process typically takes two to four weeks
- Interviews with individual contributors and leaders
- AI tools permitted for take-home assessments if flagged
- No AI assistance allowed during conversational interviews