Customer Support Engineer
LILT · Remote · Seattle, WA · Denver, CO · Salt Lake City, UT · Portland, OR · San Diego, CA ·
COMPENSATION
$72k – $90k
Listed on the employer's job board (Ashby)
- Fully remote (US)
- Pacific/Mountain TZ
- SQL + GCP + APIs
- 1-3 years experience
- Enterprise support
Join LILT as a Customer Support Engineer to help users maximize the value of our AI-driven translation platform. You will serve as the primary technical contact for linguists and enterprise customers, resolving issues and collaborating with engineering teams.
The position is fully remote but requires working hours that overlap with Pacific or Mountain time zones to ensure seamless collaboration with customers and internal teams.
What you'll do
- Assist users with platform tasks like job execution and file processing
- Join weekly and ad hoc calls to troubleshoot technical issues for clients
- Investigate, reproduce, and document bugs before escalating to engineering
- Manage support queues to meet SLAs and keep customers updated
- Relay customer feedback and feature requests to product teams
What you'll need
- 1-3 years in technical support, localization, or similar customer-facing roles
- Proficiency in SQL and database management concepts
- Experience with Google Cloud Platform (GCP)
- Strong understanding of REST APIs
- Ability to troubleshoot authentication and single sign-on (SSO) issues
- Clear written and verbal communication skills for technical explanations
- Analytical mindset with methodical problem-solving abilities
Nice to have
- Familiarity with browser network and debugging tools
- Experience using Datadog for monitoring
- Knowledge of GitHub workflows
- Understanding of Yarn for package management
Stack
- SQL
- Google Cloud Platform
- REST APIs
- SSO
- Datadog
- GitHub
- Yarn
How you'll work
- Fully remote position
- Must overlap with Pacific or Mountain time zones
- Full-time employment