Customer Support Engineer
Sardine · Remote · Brazil · Florianópolis · Belo Horizonte · Curitiba · Campinas · São José dos Campos · São Paulo · Rio de Janeiro ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Remote (Brazil only)
- 5+ years experience
- SQL + REST APIs
- B2B SaaS focus
- PST timezone overlap
Join Sardine as a Support Engineer to own the technical customer experience end-to-end. You will troubleshoot complex issues across the API-driven platform, working closely with customers and internal engineering teams to resolve problems and prevent future occurrences.
What you'll do
- Serve as primary contact for customer technical inquiries via email, chat, and phone
- Troubleshoot and resolve complex technical issues related to APIs and SDKs
- Create tools and documentation to improve team and client self-sufficiency
- Escalate bugs to development teams with detailed diagnostic information
- Advocate for customer needs to drive product improvements and bug fixes
What you'll need
- Five or more years in technical support, solutions engineering, or software engineering
- Strong understanding of web technologies, APIs, and cloud infrastructure
- Proficiency in SQL including joins and multi-table queries
- Experience with REST APIs and tools like Postman
- Background in supporting B2B SaaS products or fintech environments
- Ability to work independently and communicate clearly under pressure
Nice to have
- Experience coordinating with third-party vendors and support providers
Stack
- SQL
- REST API
- Postman
- Web-stack technologies
How you'll work
- Fully remote within Brazil
- Must reside in specified cities in SP, RJ, MG, PR, or SC
- Ideal working hours align with PST timezone
- Home base must remain in the country of hire
What you get
- Compensation package includes cash and equity
- Early exercise option for all stock options
- Flexible paid time off and year-end break
- MacBook Pro provided upon hiring
- One-time stipend for home office setup
- Monthly stipends for meals and social meetups
- Annual stipend for health, wellness, and learning