Customer Support Specialist – AI Assisted
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COMPENSATION
$20k – $26k
Listed on the employer's job board (Ashby)
- Fully remote
- EST hours (8am-4pm)
- AI-assisted support
- Remote experience required
This role involves delivering high-quality support by leveraging AI to draft responses and streamline workflows. You will resolve order and account issues while maintaining a human-centric approach to customer satisfaction.
What you'll do
- Provide timely support via email, chat, and ticketing systems
- Use AI tools to draft, summarize, and optimize responses
- Resolve inquiries regarding orders, products, and accounts
- Escalate complex issues and collaborate with internal teams
- Maintain accurate support records and ticket documentation
- Adhere to support workflows, SLAs, and quality standards
- Contribute to improving AI prompts and support processes
What you'll need
- Hands-on experience in customer support or service roles
- Experience using AI tools for communication or efficiency
- Mandatory prior remote work experience with US or UK firms
- Fluency with Slack, Zoom, Google Workspace, and Asana
- Strong written communication skills and attention to detail
- Ability to work fixed hours from 8:00 AM to 4:00 PM EST
Nice to have
- Experience supporting e-commerce or digital-first businesses
- Familiarity with ticketing systems and support KPIs
- Experience contributing to knowledge bases or help centers
Stack
- Zendesk
- Gorgias
- Freshdesk
- ChatGPT
- Slack
- Zoom
- Google Workspace
- Asana
How you'll work
- Fully remote position
- Fixed hours: 8:00 AM – 4:00 PM EST