Customer Support Specialist - US
Meshy LLC · Remote · US Remote ·
COMPENSATION
$60k – $90k
Listed on the employer's job board (Ashby)
- Fully remote (US)
- Eastern Time hours
- SaaS support experience
- AI & 3D industry
Join Meshy, a leading 3D generative AI company, as a Customer Support Specialist. You will handle product questions, billing disputes, and feature requests while collaborating with Product and Engineering teams to improve user experience and internal processes.
What you'll do
- Resolve general product questions, bugs, feature requests, and billing issues.
- Make independent decisions on complex refund and billing disputes.
- Collaborate with Product, Engineering, and Finance to investigate bugs.
- Improve billing policies, refund rules, and standard operating procedures.
- Create Help Center articles and Intercom automations to reduce ticket volume.
- Analyze support data to identify trends and recommend improvements.
- Manage the Eastern Time support window in coordination with global teams.
What you'll need
- 2-5 years of billing or subscription support experience.
- At least 2 years supporting a large SaaS subscription product.
- Experience handling complex billing scenarios like discounts and disputes.
- Excellent written and spoken English communication skills.
- Technically fluent and able to learn fast-changing products quickly.
- Based in the United States and available for Eastern Time hours.
- Comfortable building structure in evolving processes.
Nice to have
- Support experience with AI or 3D products.
- Bilingual in English and Mandarin.
- Experience with Intercom, Stripe, or PayPal.
- Experience optimizing Intercom workflows.
Stack
- Intercom
- Stripe
- PayPal
How you'll work
- Fully remote position.
- Must be based in the United States.
- Work hours start between 7:00 and 8:00 AM ET.
- Afternoon overlap with US West team required.
- Occasional meetings outside regular hours expected.
What you get
- Competitive salary and equity package.
- Stock options for core team members.
- Comprehensive health, dental, and vision insurance.
- Flexible work environment.
- Professional growth opportunities.