Customer Value Architect (Retail, CRM & Analytics)
… · Remote · Virtual - Texas ·
COMPENSATION
Salary available to subscribersListed on the employer's job board (Ashby)
- Automotive Retail Focus
- CRM & Analytics Expertise
- Consultative Advisor Role
- Travel Required
- Unlimited PTO
As a Customer Value Architect, you will serve as a domain expert for the company’s automotive retail customers. You will use diagnostic methods to assess dealership maturity, identify performance barriers, and create actionable plans that improve platform adoption and business outcomes.
You will partner with Customer Value Managers to translate data insights into clear recommendations. The role includes leading value reviews, facilitating workflow redesigns, and developing scalable enablement programs to support customer success across the ecosystem.
What you'll do
- Conduct performance assessments using the Dealer Maturity Model
- Create tier advancement plans with clear milestones and outcomes
- Interpret utilization data to diagnose operational underperformance
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