Customer Value Architect - USA (Seattle)
Neara · Remote · Seattle ·
COMPENSATION
$130k – $190k
Listed on the employer's job board (Ashby)
- Enterprise client focus
- Technical & strategic role
- Monthly travel required
- Energy sector impact
- Competitive salary + ESOP
As a Customer Value Architect, you will partner with high-value customers to ensure they realize tangible business outcomes from the Neara platform. You will act as a trusted advisor, translating complex technical capabilities into quantifiable value while guiding users through adoption and workflow integration.
This position requires deep engagement with client stakeholders, including on-site visits, to define success metrics and identify expansion opportunities. You will collaborate with sales and deployment teams to strengthen customer relationships and support the company's growth in the energy sector.
What you'll do
- Master the Neara platform to explain its functionality and value to clients
- Guide customers through platform adoption and ensure ease of use
- Verify that solutions meet contractual scopes and business goals
- Advise clients on strategic imperatives and workflow integration
- Define business cases and ROI metrics with customer stakeholders
- Identify opportunities to expand platform usage within accounts
- Design and deliver training sessions aligned with client workflows
- Collaborate with sales and deployment teams on account strategies
What you'll need
- Significant experience in enterprise account management or consulting
- Familiarity with enterprise software platforms and deployments
- Background in software engineering or relevant technical fields
- Proven ability to develop customer value and ROI frameworks
- Strong communication skills for explaining complex topics clearly
- Critical thinking to map customer outcomes to technical solutions
- Skilled in programming, data integration, and software tools
- Willingness to travel monthly for client engagements
Nice to have
- Experience in infrastructure or the energy sector
How you'll work
- Based in Seattle, USA
- Requires monthly travel to customer sites
What you get
- Competitive salary package
- Employee Stock Ownership Plan (ESOP)
- Career development and growth opportunities
- Meritocratic and low-ego work culture
- Work on meaningful real-world engineering problems