CX AI Conversational Designer
Flock · Remote · Remote - USA ·
COMPENSATION
$85k – $95k
Listed on the employer's job board (Ashby)
- Atlanta or Boston hub
- Intercom/Fin experience
- LLM prompt development
- Conversation analytics
- Equity included
You will lead the craft of conversation design for Flock's AI support agents, ensuring they resolve issues effectively while maintaining brand voice and safety standards. This position involves designing guardrails for trust-critical accounts and using performance data to iterate on LLM-driven flows rather than static decision trees.
The team prioritizes candidates in Atlanta and Boston to facilitate in-person collaboration, though the role centers on specific AI agent design responsibilities including intent mapping and fallback strategies.
What you'll do
- Design end-to-end conversations from intent mapping to production deployment
- Create escalation logic for SEV incidents and VIP accounts
- Build a conversation analytics practice to prioritize design fixes
- Establish documentation and standards for scaling agent portfolios
- Partner with Support and Product teams to align with safety requirements
What you'll need
- Experience with Intercom/Fin or comparable modern AI agent platforms
- Proven ability to design conversational flows and fallback strategies
- Hands-on prompt development experience with LLM-based agents
- Fluency in reading conversation logs and performance dashboards
- Strong writing skills for clear, concise, and on-brand bot voices
Stack
- Intercom
- Fin
- LLMs
How you'll work
- Hub-based role prioritizing Atlanta and Boston candidates
- In-person time with coworkers is expected
- Remote roles exist but this posting favors local hubs
What you get
- Base salary between $85,000 and $95,000
- Flock Stock Options included
- Equal opportunity employer with diverse team focus