Data Analyst - Customer Support
… · Remote · Remote ·
COMPENSATION
Salary available to subscribersListed on the employer's job board (Ashby)
- Fully remote
- 3+ years experience
- SQL + QuickSight
- Customer Support focus
- English required
As the first dedicated Customer Support Data Analyst at the company, you will work within Operations to support the scaling of automated customer service systems. You will collaborate with Support, Product, Engineering, and Risk teams to identify why customers contact support and measure the success of self-service solutions.
Your work will involve building and optimizing the support metric stack, using data to guide decisions on what issues to fix first. You will help transition the team from reactive reporting to proactive operational improvements based on evidence.
What you'll do
- Monitor daily volumes, backlog, SLAs, and CSAT to detect spikes early
- Analyze contact drivers by product to identify growing issues
- Produce weekly performance reports with actionable insights for managers
Loading…