Data Analyst, User Operations
cursor · Remote · Remote ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote
- 5+ years experience
- SQL + dbt
- Support analytics
- Senior level
Join the User Operations team at SpaceXSI, which manages the support experience for Cursor users ranging from individual developers to large enterprise accounts. As the volume of support data grows, this role focuses on making that data legible and actionable for leadership and engineering teams.
You will own the data and reporting layer for Support, turning metrics like SLA performance and customer sentiment into insights that drive product improvements. Your work will help prioritize bugs and issues based on a multi-signal model, ensuring that engineering efforts address the most impactful user problems.
What you'll do
- Build and own the reporting layer for Support metrics including ticket volume and SLA attainment
- Partner with leadership to analyze operational questions and drive decision-making
- Maintain the multi-signal model used for prioritizing bugs and issues based on impact
- Design internal operational dashboards for managers and customer-facing views for enterprises
- Ensure data quality, governance, and reliability across all Support data products
- Surface Voice of Customer trends to Product and Engineering teams to inform development
What you'll need
- At least five years of experience in data analytics or analytics engineering
- Strong SQL skills serving as the primary toolkit for analysis
- Experience building models and transformations using dbt or equivalent tools
- Proven track record of building production reporting and dashboards relied upon by teams
- Ability to translate vague operational questions into structured analysis without a playbook
- Clear communication skills for both technical and non-technical stakeholders
- Self-directed approach to owning ambiguous problems from start to finish
Stack
- SQL
- dbt
How you'll work
- Fully remote position
- Part of Product and Engineering organization
- Dotted line reporting to Head of User Operations