Database Support Engineer, EMEA
Tiger Data · Remote · Remote · Spain Full-time · Brazil · Remote - EU ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (EMEA only)
- PostgreSQL & TimescaleDB
- Customer-facing support
- On-call rotation
- Stock options included
Join Tiger Data as a Database Support Engineer, where you will handle deep technical inquiries and guide customers through TimescaleDB administration and optimization. You will manage support tickets end-to-end while building strong relationships with users to ensure their success with the platform.
The team operates remotely across EMEA, focusing on direct communication and collaborative problem-solving. You will work standard weekday hours with an occasional on-call rotation to support critical infrastructure.
What you'll do
- Manage support cases from initial contact to resolution
- Assist customers with database administration and design
- Provide consultative advice on optimization and implementation
- Build and maintain strong relationships with clients
- Identify opportunities to improve products and processes
What you'll need
- Bachelor’s degree in CS or equivalent practical experience
- Experience administering relational databases at scale
- Proficiency in data modeling and query optimization
- Background in technical support for external customers
- Strong communication skills with patience and empathy
- Ability to quickly learn new software products
Nice to have
- Familiarity with TimescaleDB features and usage
- Experience with AWS, GCP, or Azure cloud platforms
- Knowledge of NoSQL databases and data modeling tools
- Expertise in PostgreSQL backup, restore, and migrations
- Strong curiosity and willingness to explore unknowns
Stack
- PostgreSQL
- TimescaleDB
- AWS
- Go
- Docker
- Kubernetes
- Python
How you'll work
- Candidates must currently reside in EMEA
- Monday to Friday shifts during local hours
- On-call rotation approximately every five weeks
- Fully remote work environment
What you get
- Flexible paid time off policy
- Comprehensive family leave options
- Fridays off during August
- Stock options for long-term growth
- Monthly stipend for WiFi expenses
- Budget for professional development
- Premium insurance options (US-based)