Developer Success Engineer
AgentMail · Remote · San Francisco ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote
- API-first product
- 2-6 years experience
- Debugging focus
- San Francisco hub
You will serve as the primary technical contact for developers integrating AgentMail, focusing on solving complex problems rather than just closing tickets. The team values independent investigation, aiming to distinguish between bugs, documentation gaps, and user error while providing high-quality solutions.
What you'll do
- Provide technical support for developers building with AgentMail
- Debug API requests, webhooks, and integration issues
- Determine if issues are bugs, expected behavior, or documentation gaps
- Resolve most technical inquiries independently without escalation
- Isolate problems and provide engineering with high-quality reproductions
- Identify recurring friction points and surface patterns to the team
- Jump on calls with developers when async debugging is insufficient
- Write concise and technically precise responses to user queries
What you'll need
- 2-6 years of experience in technical support or engineering
- Experience with developer-facing or API-first products
- Comfortable reading API docs and inspecting logs
- Ability to distinguish between bugs and incorrect API usage
- Capable of writing code to investigate issues and ship small fixes
- Clear and concise communication skills
- Resourceful mindset with a drive to investigate unknowns
- Strong interpersonal instincts and empathy for user frustration
How you'll work
- Remote work is accepted
- San Francisco location mentioned as base