Developer Success Engineer
LiveKit · Remote · United Kingdom (Remote) ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote
- Engineering + Support
- AI infrastructure
- Open source contributions
- Competitive equity
LiveKit provides the infrastructure for building and scaling AI agents. As a Developer Success Engineer, you will act as a technical advocate, helping customers unblock issues by fixing bugs, writing sample code, and providing guidance.
This position is ideal for an engineer who enjoys teaching and influencing product success through direct developer support rather than solely architecting large-scale systems.
What you'll do
- Support developers and teams building with LiveKit commercially and in the community
- Triage, file, and fix bugs while responding to support tickets
- Write sample and production-quality code to assist customers
- Update documentation and technical guides based on user needs
- Collaborate on community efforts regarding technical issues
- Meet with customers regularly to ensure their platform success
- Partner with Sales and BD teams on strategy and customer conversations
What you'll need
- Practicing engineer with ability to build, ship, and debug production software
- Comfortable diagnosing issues across unfamiliar codebases
- Clear written and verbal communicator for technical and non-technical audiences
- Curious and fast-learning with comfort in ambiguous situations
- Customer-focused mindset aimed at solving underlying problems
- Excellent spoken and written English skills
Nice to have
- Previous experience in a similar developer success or support role
- Experience working with developer communities
- Contributions to open source projects
- Prior experience building applications with LiveKit
- Multilingual abilities to support global users
Stack
- LiveKit
How you'll work
- Fully remote position
What you get
- Competitive salary and equity package
- Health, dental, and vision benefits
- Flexible vacation policy
- Opportunity to contribute to open source