Developer Support Engineer (London)
Braintrust · Remote · London ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Remote (London-based)
- Python + TypeScript
- Mid-level or Senior
- LLM observability
- On-call rotation
You will help developers building LLM-powered applications overcome technical blockers by diagnosing issues, shipping fixes, and documenting solutions. The role blends technical problem-solving with empathy, requiring close collaboration with Engineering, Solutions, and Product teams to improve the developer experience.
What you'll do
- Diagnose and resolve API and SDK issues in customer codebases
- Reproduce bugs and collaborate with Engineering to fix root causes
- Manage support communications via Slack and email with clarity
- Write and maintain knowledge base documentation for future users
- Develop scripts and internal tools to enhance support workflows
- Relay customer feedback to Product and Engineering teams
- Participate in on-call rotations for critical issue coverage
- Mentor peers and guide support escalation processes
What you'll need
- Experience in customer-facing technical roles like Support Engineer
- Ability to write and debug Python or TypeScript code
- Comfortable learning APIs, SDKs, and developer tools quickly
- Strong ownership of technical problems until resolution
- Clear and empathetic communication of complex technical issues
- Curiosity about LLM use cases and AI reliability tools
Nice to have
- Background in developer tools, ML infrastructure, or observability
- Familiarity with OpenAI, Anthropic, or similar LLM APIs
- Experience with datasets, evaluation metrics, or prompt engineering
- History of submitting PRs to fix backend or SDK issues
- Cloud certifications or experience with Kubernetes and Terraform
Stack
- Python
- TypeScript
- OpenAI
- Anthropic
- Terraform
- Kubernetes
How you'll work
- Remote position based in London
- Participation in on-call rotations required
What you get
- Medical, dental, and vision insurance
- Daily lunch, snacks, and beverages provided
- Flexible time off policy
- Competitive salary and equity package
- Wifi and cellphone stipend