Digital Learning Designer
IRIS · Remote · IRIS Remote, UK ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote
- Customer education focus
- SaaS environment
- Great Place to Work
- UK-based company
Join the IRIS Academy team to design clear, practical digital learning materials that help customers understand and use IRIS software. You will collaborate with product owners and subject matter experts to transform complex technical features into accessible courses, videos, and guides.
This position suits individuals experienced in customer education or instructional design who enjoy mastering new software and simplifying information for external users.
What you'll do
- Collaborate with stakeholders to identify customer learning needs and pain points
- Design online courses, learning pathways, and instructional copy
- Create audio/video scripts, screencasts, and step-by-step guides
- Develop knowledge checks, quizzes, and assessments for learners
- Update content to reflect product changes and incorporate user feedback
- Contribute to shared standards and explore AI-assisted workflows
What you'll need
- Experience creating digital learning, training, or support content
- Ability to explain technical processes simply and clearly
- Proven skill in gathering requirements from SMEs and product owners
- Strong written communication and organizational abilities
- Customer-focused mindset with curiosity about new software
- Comfortable asking probing questions to understand user problems
Nice to have
- Background in SaaS customer success or external software training
- Familiarity with Articulate Rise, Storyline, or Camtasia
- Experience with Learning Management Systems and video tools
- Interest in AI-assisted content creation methods
Stack
- Articulate Rise
- Articulate Storyline
- Camtasia
- LMS platforms
- AI tools
How you'll work
- Fully remote position
- Part of IRIS Software Group UK
What you get
- Great Place to Work certified employer
- Focus on well-being and inclusion
- Continuous learning and career development
- Opportunity to impact millions of global users
Hiring process
- Online application and review
- Initial conversation with Talent Acquisition
- Relevant online skills assessment
- Final interview with hiring team
- Practical role-play exercise may be included