Drone Platform Integration & Network Support Engineer
Skydio · Remote · US Remote ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Remote (United States)
- Drone & Cloud Support
- Network Troubleshooting
- REST API Integration
- Up to 20% Travel
Join Skydio’s Technical Support team as a subject matter expert for autonomous drone systems. You will provide deep diagnostics for cloud operations, network connectivity, and third-party integrations for commercial, government, and educational clients.
Your work ensures high uptime and reliability for drone fleets by resolving complex communication breakdowns and optimizing private cloud configurations. You will collaborate with engineering and product teams to enhance support processes and customer experience.
What you'll do
- Identify root causes of flight communication and data flow issues
- Manage private cloud configuration and operational troubleshooting
- Assist support teams in triaging cloud integration and desktop performance issues
- Serve as a technical resource for training and content development
- Develop triage techniques to reduce engineering escalations
- Troubleshoot UAS Command and Control and cloud networking problems
- Collaborate with engineering and product teams to improve support processes
What you'll need
- 4+ years supporting enterprise cloud infrastructure and networks
- Experience with cellular, wireless, ethernet, and REST integrations
- Proficiency in CLI, scripting (Bash, PHP, Python), and Linux
- Hands-on use of AI and analytics tools for troubleshooting
- Experience solving complex API, webhook, and integration problems
- Skilled with network diagnostic tools like Wireshark
- Willingness to work flexible hours including weekends on rotation
- Ability to travel up to 20% of the time
- FAA Part 107 certification required within first 60 days
Nice to have
- State/local government or military UAS operations experience
- Background in public safety information systems
- Experience with Salesforce Service Cloud, Jira, or Palantir
Stack
- Linux
- Bash
- PHP
- Python
- AWS
- Ubuntu
- Wireshark
- Postman
- Salesforce Service Cloud
- Jira
- Palantir
- Claude
- Databricks
How you'll work
- Remote within the United States
- Occasional work at customer sites
- Travel up to 20% of the time
- Flexible hours and weekend support on rotation
What you get
- Competitive base salary and stock options
- Group health insurance plans
- Paid vacation, sick leave, and holiday pay
- 401K savings plan
- Relocation assistance for eligible roles