Enterprise Implementation Engineer
Freshpaint · Remote · Remote - US ·
COMPENSATION
$120k – $145k
Listed on the employer's job board (Ashby)
- Fully remote role
- Healthcare data privacy
- Manage 20-30 clients
- Half-day Fridays
- 16 weeks parental leave
As an Implementation Engineer at Freshpaint, you will own the technical execution for 20–30 enterprise healthcare clients. You will translate customer requirements into implementation plans, guide them through setup and validation, and ensure their marketing tools operate without exposing protected health information.
This position sits within the Customer Success team, focusing on delivery excellence and helping customers move beyond basic compliance to optimize marketing performance. You will serve as a trusted technical advisor, bridging the gap between complex data privacy needs and business growth goals.
What you'll do
- Manage technical execution for a portfolio of 20–30 clients
- Guide customers through setup, validation, and onboarding
- Ensure high NPS scores and drive feature adoption
- Educate clients on healthcare data privacy and product value
- Serve as technical advisor to C-level executives and champions
- Document all customer interactions and implementation details
- Identify expansion opportunities and drive incremental value
- Contribute to internal playbooks and process improvements
What you'll need
- 3-4 years in Customer Success Engineering or Solutions Consulting
- Strong understanding of web technologies and front-end development
- Proficiency with Google Tag Manager, HTML, CSS, and JavaScript
- Experience implementing and troubleshooting platform configurations
- Ability to explain technical concepts to non-technical stakeholders
- Strong operational discipline and analytical problem-solving skills
- Excellent oral and written communication abilities
- Proven ability to work independently in distributed teams
Nice to have
- Experience with SQL and server-side API integrations
- Familiarity with analytics tools like Looker, Tableau, or Snowflake
- Knowledge of demand-side platforms such as The Trade Desk
- Domain expertise in Healthcare Marketing or Data Privacy
- Previous experience working with healthcare industry customers
Stack
- Google Tag Manager
- HTML
- CSS
- JavaScript
- SQL
- Looker
- Tableau
- Snowflake
- Redshift
How you'll work
- Fully remote position
- Occasional travel for customer visits and industry events
- Collaborative, geographically distributed team environment
What you get
- Competitive salary and generous equity package
- Half-day Fridays every week
- 16 weeks fully paid parental leave
- Flexible PTO with a required two-week minimum
- 100% covered health, dental, and vision insurance
- Company offsites in various locations