Forward Deployed Analyst
Clipboard · Remote · U.S. (Remote) ·
COMPENSATION
$78k – $160k
Listed on the employer's job board (Ashby)
- Fully remote team
- 2-6 years experience
- Enterprise client focus
- Cross-functional coordination
- Occasional travel required
As a Forward Deployed Analyst, you will act as the primary problem-solver for key enterprise clients, bridging the gap between their operational needs and our platform capabilities. You will diagnose workflow bottlenecks, manage complex integrations, and align Product, Engineering, and Operations teams to deliver effective solutions.
This position requires owning outcomes rather than just tasks, ensuring that technical and operational challenges are resolved efficiently. You will work directly with stakeholders from frontline staff to executive leadership to maintain smooth staffing operations.
What you'll do
- Own complex customer issues from initial diagnosis through final resolution
- Engage directly with enterprise clients to map workflows and identify goals
- Build relationships with stakeholders ranging from operators to VPs
- Analyze data and system behavior to pinpoint root causes of problems
- Break down ambiguous challenges into clear workstreams and timelines
- Lead implementations involving payroll, time clocks, and third-party systems
- Partner with Product and Engineering to define and execute solutions
- Coordinate across internal teams to remove blockers and maintain momentum
- Communicate changes in priorities or timelines clearly to all parties
- Translate recurring operational issues into product and process improvements
- Develop new processes when existing methods fail to solve specific problems
- Travel occasionally to customer sites to facilitate critical implementations
What you'll need
- 2-6 years in consulting, operations, strategy, or program management
- Experience managing complex or high-stakes client situations
- Strong structured problem-solving abilities for ambiguous scenarios
- Proficient in using data to investigate issues and guide decisions
- Excellent communication skills for interacting with diverse audiences
- Ability to influence teams and drive results without direct authority
- Highly organized with capacity to manage multiple simultaneous priorities
- Strong sense of ownership focused on ultimate outcomes
- Resourceful learner comfortable with new systems and industries
- Persistent attitude when facing messy or difficult challenges
- Willingness to dive deep into operational details and data
Nice to have
- Background in consulting with complex client experience
- Experience in implementation, product, or operations roles
- Familiarity with healthcare staffing or marketplace dynamics
Stack
- ADP
- UKG
How you'll work
- Remote-first company culture
- Occasional travel to customer sites may be required
Hiring process
- Preliminary Screen
- Case Study assignment
- Case Study Interview discussion
- Hiring Manager Interview
- Culture Interview
- Reference Check
- Offer extension