Forward Deployed Engineer
ReadMe · Remote · Remote, US · San Francisco, CA · Columbus, OH · New York, NY ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (US)
- Hybrid options available
- Customer-facing technical role
- AI-driven workflow focus
- Enterprise account ownership
As a Forward Deployed Engineer at ReadMe, you will own the end-to-end technical relationship with enterprise customers. You will guide them through onboarding, adoption, and expansion while acting as the primary subject matter expert for the product.
The role requires hands-on technical work, including reviewing OpenAPI specs, configuring CI/CD pipelines, and troubleshooting authentication setups. You will leverage AI tools to automate workflows and ensure customers successfully integrate ReadMe into their development processes.
What you'll do
- Manage a book of enterprise accounts from onboarding through renewal and expansion.
- Lead customer calls including kickoffs, working sessions, and quarterly business reviews.
- Serve as the primary technical contact, debugging issues and answering product questions.
- Review OpenAPI files and assist with CI/CD syncing via CLI or API.
- Troubleshoot custom JavaScript, CSS, and authentication configurations.
- Utilize AI tools to draft plans, analyze account health, and automate repetitive tasks.
- Identify growth opportunities within accounts and collaborate with Sales to close them.
- Advocate for customer needs internally and provide structured feedback to Product teams.
What you'll need
- Ability to read OpenAPI specifications and understand API documentation.
- Comfortable working with HTML, CSS, and JavaScript for troubleshooting.
- Understanding of SSO and authentication flows.
- Proficiency with Git and command-line interfaces.
- Experience using AI tools to build prompts, workflows, or automations.
- Strong communication skills and ability to manage multiple projects simultaneously.
- Preference for solving technical problems directly rather than escalating immediately.
Stack
- OpenAPI
- JavaScript
- CSS
- HTML
- Git
- CLI
- AI tools
How you'll work
- Fully remote within the United States.
- Hybrid options in San Francisco, New York, or Columbus.
- Regular customer calls and virtual meetings.
- Collaboration with Sales, Product, and Engineering teams.
What you get
- Unlimited PTO with a three-week minimum requirement.
- Fully covered medical, dental, and vision insurance.
- One Medical membership included.
- Wellness stipend up to $350 monthly for therapy.
- General wellness stipend up to $150 monthly.
- Donation matching up to $1,000 per year.
- Twelve weeks of paid parental leave.
- $500 stipend for home office setup.
- Company offsite retreats.
Hiring process
- Submit resume and cover letter detailing interest in the role.
- 30-minute Zoom call with an Account Executive.
- 30-minute Zoom interview with a Technical Customer Success Manager.
- Virtual onsite interviews with GTM team and broader staff.
- Final decision and offer extended within one week of final interview.