Forward Deployed Engineer Manager
SewerAI Corporation · Remote · Remote ·
COMPENSATION
$160k – $190k
Listed on the employer's job board (Ashby)
- Tech Lead Manager role
- Player-coach model
- Python, SQL, AWS
- Customer-facing tech
- 10% travel required
As a Tech Lead Manager, you will lead the Forward Deployed Engineering team while remaining deeply involved in technical execution. You will handle complex integrations, data migrations, and customer escalations personally, turning these experiences into reusable patterns and tools.
You will manage day-to-day team operations, including hiring, mentoring, and capacity planning. Your goal is to improve technical delivery quality and transform custom service work into scalable product features by collaborating closely with Product and Engineering teams.
What you'll do
- Own customer relationships from kickoff through go-live and handoff
- Lead technical discovery with utility IT, GIS, and operations teams
- Explain technical tradeoffs clearly to non-technical stakeholders
- Manage expectations and resolve escalations on at-risk accounts
- Design and review integrations with CMMS, GIS, and inspection platforms
- Execute end-to-end data migrations including extraction and validation
- Build internal tooling like scripts, ETL jobs, and deployment templates
- Manage team daily operations including 1:1s and performance reviews
- Prioritize work across the live customer portfolio and coordinate with Sales
What you'll need
- 5+ years in Forward Deployed Engineering or similar customer-facing tech roles
- 2+ years of experience managing people or leading technical teams
- Strong technical foundation capable of reading code and debugging independently
- Proven experience shipping customer integrations and handling messy legacy data
- Excellent communication skills with non-technical customers and stakeholders
- Ability to manage scope, timelines, and risks effectively
- Comfortable with startup pace and defining processes from scratch
- Proficiency in scripting with Python, JavaScript, or Bash
- Strong SQL skills and understanding of relational database fundamentals
- Experience with REST APIs, JSON, webhooks, and system integrations
- Familiarity with AWS services such as S3, Lambda, and IAM
Nice to have
- Knowledge of NASSCO standards and sewer inspection data
- Experience with GIS and spatial data using ArcGIS
- Familiarity with CMMS systems like Cityworks or Lucity
- Experience with inspection platforms such as WinCan or ITpipes
- Background in workflow orchestration tools like Temporal
- Experience with municipal utility or public sector customers
Stack
- Python
- JavaScript
- Bash
- SQL
- AWS
- S3
- Lambda
- IAM
- REST APIs
- JSON
- ArcGIS
- Cityworks
- WinCan
How you'll work
- Requires approximately 10% travel for customer events and offsites
- Player-coach role balancing individual contribution and management
What you get
- Base salary between $160,000 and $190,000
- Equity compensation included
- Medical, dental, and vision insurance
- Basic life insurance coverage
- 401(k) retirement plan
- Unlimited paid time off