Full Stack Software Engineer, Support Operations
… · Remote · United States · Denver · Seattle · Austin · New York · Boston · San Francisco ·
COMPENSATION
Salary available to subscribersListed on the employer's job board (Ashby)
- Fully remote (global)
- 3-5 years experience
- TypeScript + React
- AI-powered features
- Equity included
Join the Support Operations Engineering function at the company, where support is treated as an engineering challenge rather than a cost center. You will design and build systems that manage customer interactions from problem description to resolution, collaborating with Support, RevOps, GTM, and core Engineering teams.
The work focuses on creating effective, streamlined experiences for customers and internal teams. About one-third of the role directly supports the support organization, while the rest involves building platforms that change how the company engages with its users.
What you'll do
- Design intelligent routing systems that decide where work goes based on multiple signals
- Build AI-powered customer and internal experiences that recommend next steps
- Develop internal platforms and tooling for Support, RevOps, and GTM teams
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