General Liability Technical Specialist
Travelers Companies, Inc. · Richardson, TX, United States ·
COMPENSATION
€•• – ••k
Listed on WeAreDevelopers
- General Liability Claims
- Litigation Experience
- Mentorship Role
- Adjuster License Required
- Hybrid/Travel Required
As a Technical Specialist, you will handle moderate to high-complexity liability claims from initial notice through resolution. You will evaluate liability, assess damages, and negotiate settlements while ensuring compliance with policy terms and regulations.
The position includes mentoring Claim Reps and collaborating with legal counsel on litigation strategies. You will leverage investigative techniques and digital tools, including AI implementations, to drive fair and timely claim outcomes.
What you'll do
- Manage active caseload of injury and property damage claims independently
- Investigate facts to determine coverage and evaluate liability exposure
- Establish appropriate reserves and issue accurate payments within authority
- Negotiate settlements with claimants, attorneys, and third-party vendors
- Coordinate with legal counsel to support litigation management strategies
- Mentor Claim Reps and share best practices for professional development
- Maintain precise records of claim activity in management systems
- Adapt to new technology implementations and digital tool rollouts
What you'll need
- Bachelor's Degree or High School Diploma with relevant experience
- Three years of liability, bodily injury, or comparable claim experience
- Two years of specific litigation claim handling experience
- Active adjuster license where required by state law
- Advanced skills in Microsoft Office and enterprise technology systems
- Strong verbal and written communication skills for complex information
- Ability to interpret policy language, endorsements, and exclusions
- Proven conflict resolution and negotiation skills for disputed claims
Nice to have
- Experience with AI tools and digital claim management platforms
- Ability to manage high-volume workload with strong organizational skills
- Commitment to providing positive customer experiences under pressure
Stack
- Artificial Intelligence
- Microsoft Office
- Enterprise Software Applications
How you'll work
- May require travel for mediations, trials, and arbitration
- Must acquire relevant Insurance Licenses within three months
- Role involves managing stress and maintaining professionalism
What you get
- 401(k) match up to 5% of eligible pay
- Paying it Forward Savings Program for student loan debt
- 100% funded Pension Plan
- Minimum 20 days Paid Time Off annually
- Nine paid company holidays
- Wellness program with mental health counseling access
- Matching Gift and Volunteer Rewards program