Global Head of Solutions
Sardine · Remote · United States ·
COMPENSATION
$265k – $295k
Listed on the employer's job board (Ashby)
- Lead 20-person tech org
- Fintech fraud prevention
- Remote-first (country-based)
- Equity + early exercise
- San Francisco base
As the Global Head of Solutions, you will oversee approximately 20 technical staff across integration and support functions. Your primary goal is to bridge the gap between signed contracts and live, successful customers by establishing high standards for quality and operational rigor.
You will work closely with technical leads to develop their leadership capabilities while guiding strategic decisions regarding product fluency and integration complexity. The role requires partnering with Sales and Account Management to drive revenue retention and cross-sell opportunities through effective technical solutions.
What you'll do
- Manage Integration and Support engineering teams of roughly 20 people
- Develop playbooks, onboarding processes, and SLAs for scalable growth
- Coach technical leads to expand their management and leadership skills
- Provide technical judgment for scoping and structuring complex contracts
- Collaborate with Sales leadership to drive upsell and revenue retention
- Partner with Data Scientists to ensure successful proof of concepts
What you'll need
- Experience leading 20+ person technical teams in B2B SaaS
- Background in financial services, fraud, risk, or compliance
- Deep technical expertise to guide strategy and integration scoping
- Proven ability to build operational rigor and structured processes
- Track record of scaling teams during periods of rapid growth
- Strong coaching instincts for developing rising technical leaders
Nice to have
- Experience spanning both pre-sales and post-sales technical motions
- Familiarity with the broader fintech industry beyond fraud
How you'll work
- Remote-first culture with flexible hours
- Must maintain home base in hired country
- Pay determined by local location
- Listed location is San Francisco
What you get
- Generous cash compensation and equity package
- Early exercise option for all stock options
- Flexible paid time off and year-end break
- Health, dental, and vision coverage (US/Canada)
- 4% matching for 401k or RRSP (US/Canada)
- MacBook Pro and one-time home office stipend
- Monthly meal and social meet-up stipends
- Annual health, wellness, and learning stipends