Google UJET Expert (Contract)
TELUS Digital · Remote · Remote, Ontario ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (Canada)
- Contract position
- Google UJET expert
- Dialogflow integration
- Eastern Time hours
This contract position focuses on technical leadership within client-focused contact center initiatives. You will perform root cause analysis, resolve technical issues, and optimize platform configurations for the Google UJET CCAIP system while collaborating with cross-functional teams.
What you'll do
- Perform root cause analysis and troubleshoot technical issues in Google UJET CCAIP
- Configure and optimize routing, queues, and conversation profiles
- Manage callback configuration including queue prioritization and trigger logic
- Lead agent setup and manage carrier or uplink configurations
- Integrate and optimize Dialogflow ES and CX with CCAIP
- Analyze logs, traces, and call IDs to isolate technical root causes
- Develop documentation and knowledge base articles for platform usage
- Support internal teams with training on platform features
What you'll need
- Proven expertise with Google UJET CCAIP platform
- Advanced troubleshooting skills in contact center environments
- Experience with routing logic, queue management, and telephony troubleshooting
- Hands-on experience with Dialogflow ES and CX integration
- Understanding of cloud carrier scenarios and regional routing optimization
- Ability to work independently with strict confidentiality
- Schedule flexibility to support Eastern Time hours
- Strong problem-solving and documentation skills
Stack
- Google UJET CCAIP
- Dialogflow ES
- Dialogflow CX
How you'll work
- Remote work from anywhere in Canada
- Contract-based employment
- Support Eastern Time hours
What you get
- Flexible remote work arrangement
- Collaboration with digital transformation teams
- Opportunity to develop specialized UJET expertise